FAQ
Do your share your customer information with anyone?
No! Your privacy is very important to us, so we do not rent or sell any of our email, newsletter, or customer lists. We do not add your name to any paper mailing lists, and we do not send unsolicited mail to your physical address.
Please read more about our privacy policy here.
Do your items ship from a warehouse?
Nope, we ship everything from our little storefront in Milwaukee. We're a small operation, and we pack your stuff up with care and consideration... and recycled packing materials, to boot. We very occasionally make exceptions to this when special ordering certain sizes or colors of items that we do not normally stock (like some of the larger-sized breast forms, for example). In those cases, we might arrange to have the manufacturer ship directly to you to save both wait time and shipping costs.
Are your shipping boxes discreet?
Yes. The return address on the postal label will say "TTS SHIPPING DEPT" and our street address; the store name will not appear on the outside of the box. We ship in plain brown boxes, or in U.S. Postal-issued flat rate boxes, and there is no indication on the outside of the box as to what you have ordered.
How fast do you ship orders?
In general, we ship orders within 24 hours of receiving them, usually less (with the exception of Sundays and U.S. Postal holidays). If an item on your order is out of stock, we will notify you by email within 24 hours (usually less) to explore substitutions, back order options, or cancellations.
Once an order leaves our hands, U.S. Postal Priority service usually takes 2-4 days to reach you, depending on how far you are from our base in Milwaukee, WI.
How much does shipping cost?
For orders shipped within the U.S., orders over $75 ship free with standard shipping service, where an order total under $75 ships for a flat rate of $8.95.
Read more details about our shipping policies here.
What carrier do you use to ship?
We use the U.S. Postal service.
Currently we do not offer rush or express shipping on any of our products.
Do you accept returns?
Due to the nature of the items we sell, we do not accept returns. In the rare event that you receive an item with a defect in manufacturing, we will replace that item with the same make, model, and color. Refunds must be approved within 30 days of purchase with original sales receipts. Some manufacturers directly warranty their product beyond 30 days, so be sure to check the manufacturer's information that comes with your product.
An exception to this returns policy is in the case of Underworks chest binders. Underworks binders may be returned or exchanged for another size within 14 days of purchase under the following conditions:
- The binder must have all tags attached and must be like new-- we will not accept any binders that are stained, covered in deodorant or other substances, or in any other way show wear. So, before you try on your binder, make sure you're not wearing products or scents that can rub off onto the binder!
- The binder must be returned in the bag it originally came in.
- You must return the binder to us in secure packaging, and contact us via email to let us know you are returning the item. Return shipping is your responsibility. You may wish to add a tracking number to your package to help ensure its delivery.
- In the case of replacement, we will ship another size to you upon receipt of your returned binder.
- In the case of refund, we will credit your card (minus any shipping charges) once we receive the binder and can verify that the above conditions for return are met.
Do you have a storefront?
Yes! Trans Tool Shed is a project of The Tool Shed, which is an education-focused sexuality boutique based in Milwaukee, WI. The Tool Shed is located at 2427 N Murray Avenue, Milwaukee, WI 53211. Because The Tool Shed is a sexuality boutique (offering a large variety of items related to sexual pleasure and wellness), visitors need to be 18 years of age or older to visit our brick-and-mortar storefront, unless accompanied by a parent or guardian.
Are all the items I see on your web site available at The Tool Shed's brick and mortar store in Milwaukee?
Yes! If you are planning on stopping by The Tool Shed (our parent store) to check out a specific item, or if you need a specific color or size, it may be best to contact us ahead of time just to make sure the item you need is on hand. When you visit the store, please ask if you don't see something on display-- we have limited floor space and can't always display everything at the same time. We've got a lot of stuff in our shop, and we're happy to help you find what you're looking for.